ITIL® 4 Foundation

The ITIL certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.

Description

This course will enable you to:

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of 15 ITIL practices
  • Understand 7 ITIL practices

About the Exam

  • Multiple choice
  • 40 questions per paper
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes duration
  • Closed book

Prerequisites

ITIL®5 Foundation is suitable for:

  • Those who require a basic understanding of the ITIL framework
  • Those who want to understand how ITIL can be used to enhance IT service management
  • IT professionals or others working within an organisation that has adopted ITIL.

Price

Our ITIL Foundation course includes a paperback and digital copy of the official handbook, a copy of the presentation material, the online exam.

The price is $2100 plus GST.

Outcomes

  • Understand the key concepts and terminology of IT service management under ITIL 5
  • Explain the Service Value System and how ITIL integrates with modern digital delivery
  • Apply the ITIL guiding principles to improve service performance and customer experience
  • Identify the purpose of key ITIL practices such as Incident Management, Change Enablement and Service Desk
  • Understand how ITIL supports value co-creation, service relationships, and continual improvement
  • Prepare confidently for the ITIL 5 Foundation certification exam

Topics Covered

Topics Covered

This course includes the core ITIL 5 Foundation syllabus:

  • Key concepts of service management
  • The Four Dimensions Model
  • The Service Value System (SVS)
  • The Seven Guiding Principles of ITIL
  • Service Value Chain
  • ITIL management practices (incident, problem, change, service level, service desk, etc.)
  • Continual improvement
  • ITIL roles, responsibilities, and terminology
  • Exam preparation and practice questions

Who Should Attend

This course is ideal for:

  • Anyone involved in delivering, supporting, or improving IT or business services
  • Service desk staff, analysts, coordinators, and operations teams
  • Project managers, change managers, and business analysts working with service teams
  • Leaders and team members wanting a foundational understanding of IT service management
  • Professionals seeking ITIL certification to strengthen their capability and credibility

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